Refund policy
Returns & Refunds Policy
7-Day Hassle-Free Returns
At EZBER, we want you to shop with complete confidence.
If you're not completely satisfied with your purchase for any reason, you can request a return within 7 days from the date of delivery—no questions asked.
Once your return request is approved, we will arrange a free pickup from your delivery address.
How to Request a Return
To initiate a return, please contact us using any of the following:
Email: support@ezber.in
WhatsApp / Call: +91 85911 44001
Please provide your Order Number, Name, and Contact Number while raising your request.
Our customer support team will verify your request and arrange the return pickup.
Eligibility for Returns
To be eligible for a return:
• The return request must be raised within 7 days of delivery.
• The product must be unused, unworn, and unwashed.
• All original tags, labels, and packaging must be intact.
• The product must be returned in the same condition in which it was delivered.
• A valid Order ID or proof of purchase is required.
Non-Returnable Items
Returns will not be accepted if:
• The return request is raised after the 7-day return period.
• The product has been used, worn, washed, stained, altered, or damaged after delivery.
• Original tags, labels, or packaging are missing.
• The product is returned in a condition different from how it was delivered.
• Complimentary gifts or promotional items (if any) are not returned with the order.
Damaged, Defective or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery and share clear photographs of the product and packaging.
After verification, we will provide an appropriate resolution, including a replacement or refund where applicable.
Exchanges
Currently, we do not offer direct exchanges.
If you require a different size, colour, or style, simply return the eligible product and place a new order.
Return Pickup
We provide free return pickup across India for all eligible returns.
If pickup service is unavailable in your location, our support team will guide you through an alternate return process.
Refunds
Once your returned product is received and successfully passes our quality inspection, we will notify you regarding the status of your refund.
If approved, the refund will be processed within 10 business days to your original payment method.
Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account.
Cash on Delivery (COD) Orders
A ₹99 Cash on Delivery (COD) handling charge applies to all COD orders.
The ₹99 COD handling charge is non-refundable, even if the order is returned.
For eligible COD returns, only the product value will be refunded after deducting the ₹99 COD handling charge.
If you have not received your refund within 15 business days after approval, please contact us at support@ezber.in.
Cancellation Policy
Orders can be cancelled only before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, you may request a return after delivery under our 7-Day Hassle-Free Return Policy.
Contact Us
Nixar Apparel Pvt Ltd | 502, Sumukh Heights, Anand Nagar, Oshiwara, Andheri West, Mumbai, 400102 | GSTIN27AACCZ0731C1ZP | CIN U52320MH2022PTC391916 | 📞 +9185911 44001 | ✉︎ support@ezber.in |🕒 10:AM – 6PM | Mon – Sat
